After the initial groans of recognition of the problem, the concensus tends to be that historically, the majority of CIOs have been in the lower left hand quadrant: These Stalinist Server Huggers have been trying to control the technology being used to build the network, as well as how the network is used and what is allowed onto it. This is an engineering and network-centric view of the world. Many factors are shifting the focus upwards and right towards the crossover point of the 2 axis, driven by:
•The convergence between network and IT
•A more software-centric view of the telco future
•Virtualisation, Consumerisation and managed services
•A new flexible business model
Moving to the top right (to a business laissez faire attitude) would lead to mayhem. There is no doubt that a degree of control is required in this shifting world, but it must not lead to a restricted offering internally or externally.
Shaping the network and the IT systems supporting it to reflect the changing world needs a fundamentally different approach from Management. No longer can the telco dictate the types of services or usage patterns that its ultimate customers adopt. Indeed, the necessity to allow for ever-shifting eco systems of partners and channels means that this new ICT infrastructure has got to be manageable to the nth degree on a cost efficient basis.